SHARK STEAM MOP--EURO PRO- Complaint

Reviewed by indiangirl101

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STEAM MOP CAUGHT ON FIRE--STAY AWAY--DANGEROUS - Shark Steam Mop

NEEDLESS TO SAY I HAVE HAD THIS PRODUCT FOR A LITTLE OVER A YEAR.NO MORE THAN 14 MONTHS--WHILE MOPPING MY KITCHEN FLOORS ONE DAY ALL OF A SUDDEN THE DEVICE STARTED TO MAKE A HISSING NOISE. I THOUGHT MAYBE IT WAS THE STEAM GETTING HOT.WELL I CONTINED TO MOP THE FLOOR AND ALL OF A SUDDEN THIS DANGEROUS TOOL STARTED SMOKING, SPARKS FLEW, AND THEN CONTINUED TO SPIT OUT ELECTRIC SPARKS. I IMMEDIETLY THROUGH THE DEVICE DOWN AND WENT TO UNPLUG IT...THANK GOD MY TEENAGE DAUGHTER WAS NOT MOPPING, GOD KNOWS WHAT COULD HAVE HAPPENED. I CONTACTED CUSTOMER SERVICE AND THE LADY IN FACT DID APOLOGIZE BUT STATED SHE COULD SEND ME OUT A REPLACEMENT FOR $33 PLUS THE COST OF SHIPPING AND THE TOTAL AMOUNT WOULD BE AROUND $60--I TOLD HER I PURCHASED THE UNIT AT WALMART AND DIDN' T PAY THAT MUCH FOR THAT. SHE INFORMED ME THEY DO NOT COMPETE WITH RETAILERS!! REALLY LADY, IT'S YOUR PRODUCT!!! I WILL NEVER BUY ANOTHER SHARK PRODUCT AGAIN AS YOU CAN SEE THIS PRODUCT DOES NOT LIVE UP TO IT'S NAME..IT HAS A 1 YEAR WARRANTY BUT FOR HER TO CHARGE ME MORE THAN WHAT I CAN PURCHASE IT IN THE STORE IS OBSURD..NO COUPON/DISCOUNT/NOTHING...I WILL LET EVERYONE KNOW WHAT HAPPENED AND WHAT COULD HAVE HAPPENED. THANK GOODNESS NOBODY WAS HURT.

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Review Rating: 1 out of 5
Reviewed By: indiangirl101
Company: SHARK STEAM MOP--EURO PRO-
Product: Shark Steam Mop
Date Added: 10 years ago

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SHARK STEAM MOP--EURO PRO- Complaint